
My mission is to empower individuals with the education, support and guidance necessary to confidently navigate healthcare systems, access vital healthcare services and understand their health insurance rights and options. I believe everyone deserves to be heard, respected and supported throughout their healthcare journey.

Hi, my name is Shannon Kelly. I am a Board-Certified Patient Advocate and bring over 30 years' experience in the health services and health insurance industry, along with a Bachelor's degree in Psychology, Family Studies. My background has given me a deep understanding of the emotional, psychological, and practical challenges individuals face when trying to access medical care they need.
I offer a full range of patient advocacy services to meet diverse needs of clients:
Whether I am helping you understand health insurance coverage, advocating on your behalf
I offer a full range of patient advocacy services to meet diverse needs of clients:
Whether I am helping you understand health insurance coverage, advocating on your behalf for health services, assisting in health insurance appeals for payment/coverage or connecting you with vital community resources, my goal is to ensure you feel confident, supported and empowered every step of the journey. In-person and virtual appointments available.

$400 Deposit (Includes initial consultation up to 60 minutes and the first 3 hours of services) $90/hour billed for additional time beyond 3 hours.
PACKAGE OVERVIEW:
Clients who are receiving care from multiple sources and need a steady hand to keep everything aligned. Whether recovering from a hospitalization, managing multiple conditions
$400 Deposit (Includes initial consultation up to 60 minutes and the first 3 hours of services) $90/hour billed for additional time beyond 3 hours.
PACKAGE OVERVIEW:
Clients who are receiving care from multiple sources and need a steady hand to keep everything aligned. Whether recovering from a hospitalization, managing multiple conditions, or helping a loved one transition between care settings, this package ensures that all the moving parts of your healthcare work together.

$450 Deposit (Includes initial consultation up to 60 minutes and the first 4 hours of services)
$90/hour billed for additional time beyond 4 hours.
PACKAGE OVERVIEW:
Offer personalized, hands-on support for navigating complex healthcare situations. Research second opinion options, support groups, clinicals trials and other treatment options
$450 Deposit (Includes initial consultation up to 60 minutes and the first 4 hours of services)
$90/hour billed for additional time beyond 4 hours.
PACKAGE OVERVIEW:
Offer personalized, hands-on support for navigating complex healthcare situations. Research second opinion options, support groups, clinicals trials and other treatment options you can discuss with your provider. Accompany you to medical appointments. Communicate your needs to doctors, nurses and other clinical staff. This is ideal for those needing more than a single consultation to resolve the issue by providing education & advocacy, that ensures no question goes unanswered and no concern ignored.

$375 Deposit (Includes initial consultation up to 60 minutes and the first 3 hours of services)
$90/hour billed for additional time beyond 3 hours.
PACKAGE OVERVIEW:
Designed for clients who are struggling to resolve insurance prior authorization denials for services/medications, billing discrepancies, or insurance claim denial issues. Whet
$375 Deposit (Includes initial consultation up to 60 minutes and the first 3 hours of services)
$90/hour billed for additional time beyond 3 hours.
PACKAGE OVERVIEW:
Designed for clients who are struggling to resolve insurance prior authorization denials for services/medications, billing discrepancies, or insurance claim denial issues. Whether you have received a denial for a medically necessary procedure, are unsure how to file an appeal to your health insurance or are overwhelmed by your health insurance complex policy guidelines, this package provides expert guidance and education to protect your rights and help you get the answers you need.
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